User Guide
SoundStation® IP 4000 SIP 3.0
January, 2008
Optional.Features...................................... 17
Text Messaging....................................................................17
Presence / Status / Buddy Lists...........................................18
Troubleshooting......................................... 20
Safety.and.Compliance................................ 21
Part 15 Rules.......................................................................21
Class B Digital Device or Peripheral....................................21
Modifications........................................................................22
Installation Instructions ........................................................22
Plug Acts as Disconnect Device ..........................................22
Industry Canada (IC) ...........................................................22
CE Mark...............................................................................22
VCCI ....................................................................................22
RRL......................................................................................22
Polycom.Limited.Warranty.
and.Limitation.Liability............................... 23
Exclusions................................................. 23
Warranty.Exclusive..................................... 23
Service.Agreements.................................... 24
Limitations.of.Liability................................ 24
Disclaimer................................................. 24
Governing.Law.......................................... 24
Copyright.Notice........................................ 25
Introduction
Thank you for choosing the SoundStation® with your system administrator that your
IP 4000 SIP. This conference phone
provides multi-person audio conferencing
capabilities for small to medium
network is prepared for configuring your
SoundStation® IP 4000 SIP phone. As
well, be sure to read the Parts List and
the Safety and Compliance section in
this guide before you set up and use the
SoundStation® IP 4000 SIP phone.
conference rooms within a Session
Initiation Protocol (SIP) internet protocol
telephony system. In this User Guide you
will find everything you need to quickly
use your new phone. Be sure to verify
Parts.List
The following items are included in your
SoundStation® IP 4000 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
SoundStation® IP 4000 SIP reseller.
Polycom SoundStation® IP 4000 SIP
Network Cable
Power Interface Module
Power Cord
External Microphones
(optional)
Quick Start Guide
Console Cable
Power Adapter
1
Installing.SoundStation®.IP.4000.SIP
This section provides basic installa-
tion instructions and information for
obtaining the best performance with the
SoundStation® IP 4000 SIP phone. If you
require additional information or assis-
tance with your new phone, please contact
your system administrator.
The SoundStation® IP 4000 SIP User
Guide includes regulatory compliance
information that your system administra-
tor should review and can also be found at
Connecting Network and Power Source
AC Power Option
Power cable
Power interface module
Power adapter
Console cable
Network cable
External
microphones
(optional)
2
Features
LED Indicators
The LEDs located on the top of your SoundStation®
IP 4000 indicate the current status of the phone.
Green - Your call is in progress.
Flashing green - A call is incoming.
Blinking green - Your call is held by the far end.
Red - Your call is muted.
Blinking red - You have placed the call on hold.
Keys
Scroll
Navigate up or down
through displayed lists.
Menu
Displays a menu of settings and options.
Exit
Exits from current screen
to previous menu.
Select
Choose a menu item.
Soft Keys
The screen will display labels
for these keys to identify their
context-sensitive functions.
Volume
Use these to adjust ringer
and audio volume.
Phone
Originates and ends calls, answers
incoming calls.
Mute
Toggle microphone on or
off during a conversation.
Redial
Dials last dialed party.
Dial Pad
These 12 keys provide the 10 digits, the 26
alphabetical characters and special characters avail-
able in context-sensitive applications.
3
Using.SoundStation®.IP.4000.SIP
Placing a Call
1. To obtain dial tone, press the
key or the New Call soft key.
2. Dial the desired number.
Users also have the option to dial directly
from the dial pad without first getting dial
tone. Simply enter the number then press
the
key or press the Dial soft key.
In all cases, the active call will appear on the
display showing call duration and destina-
tion.
To obtain the IP address of your phone, press
followed by Status, Platform and Phone. The IP
address is listed together with other phone information.
Answering a Call
Press the
key or the Answer soft key.
The three LEDs will blink green when the
phone rings.
Incoming calls may be ignored
by pressing the Reject soft key.
4
Call Hold and Resume
During a call, press the Hold soft key. The
call will be placed on hold and this will be
indicated on the display. The three LEDs
will blink red to indicate that a call is on
hold. Press the Resume soft key to retrieve
the call.
Multiple Calls on Hold
If multiple calls are on hold, use the arrow
keys to switch between the calls then press
the Resume soft key to retrieve the desired
call. If more than one call is on hold, an
indication will appear on the display, for
example “2/3” shows that this is the second
call out of three calls.
Microphone Mute
During a call, press
. The three LEDs
You can still hear all other parties while
Mute is enabled.
on the phone glow red to indicate that the
other party (parties) cannot hear you.
To turn off Microphone Mute, press
again.
If you are using external microphones,
press the
key on the phone or the
microphones.
General Key Use
To navigate through menus and to enter data,
these are useful tips:
1. Use
keys to scroll through lists. In some
lists the and keys can
be used as “Page Up” and “Page
Down”.
2. Many soft keys can only be ac-
cessed by pressing the More soft key.
or the Next and Prev soft
press the number keys one or more
times. For example, for ‘A’ press
‘2’ and for ‘C’ press ‘222’. When
in text entry mode the display title
will show whether keys will gener-
ate numbers (1), upper-case (A) or
lower-case (a) characters and the
1/A/a soft key can change this.
3. Press
to exit from any menu.
4. To enter text using the dial pad,
5
Local Conferencing
You can create a conference with two other
parties using the phone’s local conferencing
feature.
Ending the call on the conference
originator’s phone will not end the
conference, the other two parties can
continue to talk
1. Place a call to the first party.
2. Press the Confrnc soft key to create
a new call (the active call is placed
on hold).
3. Dial the phone number of the
second party or use the arrow keys
to access speed dial numbers or the
missed call list, or use the Features
menu to access placed and received
call lists. From one of these lists
press the Dial soft key.
4. When the second party answers,
press the Confrnc soft key again to
join all parties in the conference,
or press the Split soft key to put
the first call on hold and keep the
second call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold by pressing the Join soft key.
Splitting a Conference
When a conference has been estab-
lished, a Split soft key is available.
Pressing this key will split the confer-
ence into two calls on hold.
Transferring a Call
1. During a call, press the Trnsfer soft
key (the active call is placed on
hold).
This can be done as soon as the
ringback sound is heard or you can
wait until the third party answers
and talk to them before completing
the transfer. Press the Split soft key
to put the first call on hold and keep
the second call as the active call.
2. Dial the number to which you want
to transfer the call or use the arrow
keys to access speed dial numbers
or the missed call list, or use the
Features menu to access placed and
received call lists. From one of
these lists press the Dial soft key.
3. Press the Trnsfer soft key again or
hang up to complete the transfer.
Transfer may be cancelled during estab-
lishment by pressing the Cancel soft key.
The original call is resumed.
A blind transfer (without consultation)
can also be supported by pressing the
Blind soft key.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
6
Ending a Call
Press the
key or the End Call soft key.
Redial
To redial another previously dialed
Press
to place a call to the last
number, press the
key, and select
dialed number.
Features, Call Lists, Placed Calls. You
will see a list of previously placed calls.
Choose the number you wish to redial and
press Dial.
Call Forwarding
Calls may be forwarded to another exten-
sion as follows:
To turn call forwarding off:
1. Press the Forward soft key from the
phone’s idle display or press
and select Features and Forward...
at any time.
1. Press the Forward soft key from the
phone’s idle display or press
and select Features and Forward...
at any time.
2. Press the Disable soft key.
2. Enter a number or URL to forward
all future calls to.
3. Press the Enable soft key to confirm
Call Forwarding.
Idle display returns and the line indicator
now displays the regular icon.
Call Forwarding is not available on
Shared Lines.
Idle display returns with a moving arrow
on the line label to confirm Call Forward-
ing enabled.
Volume Adjustment
Press the volume keys to adjust speaker
volume during a call. Pressing these keys in
the idle state adjusts the ringer volume.
Do Not Disturb
To prevent the phone from ringing on
incoming calls, activate the Do Not
A flashing icon and text on the display
indicates that Do Not Disturb is on.
Disturb feature by pressing the
key,
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
Features, and use the
key to toggle
Do Not Disturb on and off.
7
Time and Date
Time and Date is clearly displayed on the
SoundStation® IP 4000 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display. Select options
which are right for you as follows:
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date, Clock Time,
Clock Order, or Enable/Disable.
4. Scroll through the options via the up
and down arrow keys.
5. Press the
key to confirm and
to return to the idle display.
Display Contrast
To adjust the contrast on the display to a comfortable level:
3. Press the Ok soft key to accept
1. Press
. Select Settings fol-
changes.
lowed by Basic, Contrast.
4. Press the
idle display.
key to return to the
2. Press the Up or Down soft keys
(or volume keys) to increase or
decrease the display contrast.
Ring Type
Many ring types are available for users to choose
from. To change the incoming ring to a desired
sound:
3. Press the
4. Press
key to change to
the selected ring type.
1. Press
. Select Settings fol-
lowed by Basic, Ring Type.
or the Exit soft key to
2. Using the arrow keys, highlight the
desired ring type. Press the Play
soft key to hear the selected ring
type.
return to the idle display.
See also Distinctive Ringing / Call
Treatment.
When your SoundPoint IP 4000 phone is configured for silent ring, press the
ringing Line key or the Answer soft key and you will answer the call. If your
handset is off hook, the call is routed to the handset. If your handset is on
hook, the call is routed to the speaker.
8
Call Lists
A local list of calls missed, received, and placed
is maintained by the phone.
Choose:
1. Edit to amend the dial string if
necessary.
2. Dial to return the call.
3. Info to view information about
the call.
Press
. Select Features followed by Call
Lists, and Missed, Received, or Placed Calls as
desired. Call information will be displayed.
4. Save to store the contact to the
Contact Directory.
To quickly view the Missed Calls list
5. Clear to delete the call from list.
from the idle display, press
.
Press the
key to return to
the idle display.
Contact Directory
In addition to a directory of missed,
placed, or received calls, large number
of contacts in your phone’s local contact
directory. Contact your system administra-
tor for the exact number.
You can dial or search for a contact in this
directory. You may be able to add, edit,
and delete contacts.
Contacts can be easily added from
Call Lists. See Call Lists for
more information.
You may have read access to portions of
your corporate directory through your
phone. The contacts that you can see are
determined by your system administrator.
You can add contacts from the corporate
directory to your local contact directory
To add or edit a contact:
is a required field and it must be
unique (not already in the direc-
tory).
1. Press
, select Features and
Contact Directory.
2. Press Add to enter another contact
into the phone’s database or high-
light an existing entry then press
Edit.
3. Enter first and/or last name from
the keypad. Press the 1/A/a soft
key to select between numeric and
upper/lower case alphanumeric
modes. Press the Encoding soft key
to access special characters in other
languages.
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
or the Change soft key
to switch between Enabled and
Disabled settings for the last four
fields.
7. Press Save to confirm or Cancel to
abandon the changes then press
the
key to return to the idle
display.
4. Enter the Contact number. This
13
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
To search for a particular contact in the corporate directory:
1. Press , select Features.
2. Select Corporate Directory.
3. Search for the contact in one of the
following ways:
a
Use
to scroll through the
list to find the contact.
You can also use the * key to
Page Up and the # key to Page
Down.
b
Press the Search soft key, then
enter the first few letters or
numbers of the first name, last
name, or any other parameter
displayed in the list.
Press the Submit soft key.
Using the dial pad, enter the first
few characters of the contacts’s
last name.
c
The characters that you enter
appear on the second line of the
graphic display.
The entries whose last name begin
with the characters that you entered
(or are alphabetically next to the
characters that you entered) appear
on the graphic display.
Add Contacts From Corporate Directory:
1. Press
, select Features.
2. Select Corporate Directory.
3. Search for the contact. (See To search
for a particular contact in the corpo-
rate directory, on previous page.)
4. Press the View soft key. The contact’s
information appears on the graphic
display.
10
5. Press the Save soft key to save
the contact in the local contact
directory.
If the contact already exists in the
contact directory, “Entry already
exists” appears.
“Entry saved” appears on the
graphic display. Only the first
name, last name, and phone
number are saved.
6. Press
or the Exit soft key
repeatedly to return to the idle
display.
Speed Dial
Pre-assigned numbers can be associated
with speed dial entries for rapid automated
dialing. Speed dial entries can be viewed
from the idle display by pressing
.
To assign John to a Speed Dial entry:
1. Press , select Features, Con-
tact Directory.
3. Enter Speed Dial Index as “1”.
This assigns John to the first speed
dial entry.
2. Press the Add soft key to enter
John’s contact details (see Contact
Directory) or highlight John’s ex-
isting directory entry and press Edit.
4. Press Save to confirm or
to
abandon the change then press
to return to the idle display.
To remove a Speed Dial entry:
3. Delete the Speed Dial Index num-
1. Press
, select Features, Con-
ber using the
Delete soft keys.
4. Press Save and
the idle display.
and then the
tact Directory.
2. Scroll to the desired entry and press
to return to
Edit.
Multiple Call Appearances
The phone can be configured to have one
or more call appearances. More than one
call appearance is useful if there is an ac-
tive call and an incoming call arrives.
To answer the incoming call, put the
original call on Hold or press
access the call.
to
If more than one call appearance is in
use, the total number will be indicated
by a counter at the top right corner of the
display. For example, “2/3” indicates that
the displayed call is the second one out of
a total of three.
To answer the second call, put the active
call on hold or press the down arrow key,
and then you have the option to:
1. Answer this incoming call.
2. Reject the second incoming call.
3. Forward the incoming call to an-
other extension.
A user can also place another call on the
same line. Press Hold during the first call
and press NewCall to obtain dial tone for a
second call.
11
Shared Lines
The phone supports shared lines*. A
shared line is indicated by a different line
icon which is half black and half grey. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
Calls on shared lines can be transferred,
put on hold, or can be used to originate a
conference.
*Shared lines are an optional feature con-
figured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
The shared line icon changes to a moving
icon when the line is in use remotely.
Voice Mail
Voice mail may be indicated by visual
notification on the display and the three
LEDs flashing red.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
To listen to voice messages:
OR
1. Press
and select Features
and Messages*,†
.
Press Clear to turn off the flashing
LEDs without listening to mes-
sages.
2. Display indicates number of
messages and their importance.
Press Connect to initiate Voice Mail
retrieval from the Message Center,
3. Follow voice prompts to listen to
messages.
*Voice Mail is an optional feature config-
ured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
†Screen options may vary with server-
based application.
Voice Mail can be accessed with a
single key press. Contact your system
administrator to configure this option.
Distinctive Ringing / Call Treatment
This feature is local to the
phone, and may be over-
ridden by server settings.
Contact your system
administrator for more
details.
Users can set distinctive incoming ringing tones
for contacts in their local directory. This allows
identification of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
(press
then the Delete soft key
1. Press
, select Features and
to remove an existing value).
5. Press the Save soft key or
abandon the change.
Contact Directory.
to
2. Using the arrow keys, scroll
through the directory to choose a
contact.
3. Press Edit and scroll down using the
Next soft key to Ring Type.
4. Enter a number corresponding
to one of the ring types available
Incoming calls from this contact will now
have the distinctive ringing pattern ap-
plied. See Ring Type in this guide for
further details.
12
Multilingual Support (Localization)
Many languages are supported by the phone. To
change language:
3. The display will change to the
language of your choice.
4. Exit to the idle display by pressing
.
1. Press
and select Settings,
Basic, Preferences, Language.
2. Scroll through the list of available
languages and press the
key when the desired language is
highlighted.
Phone Reboot
Periodically, the phone may require a user
restart. Reasons for this include accepting a
new configuration or new software.
In the case of problems, it may be
possible to restore normal operation
of your phone without rebooting.
Contact your system administra-
tor before attempting to reboot the
phone.
To restart the phone:
► Press
, Settings, Advanced, Re-
start Phone, Yes (the user password
is required to access this menu).
The reboot process will begin and is com-
plete when the idle display is shown.
Optional.Features
Text Messaging
Users can send and receive text messages on
the phone. SIP Instant (Text) Messaging is
supported in real-time. Received messages
may be indicated by visual notification on
the display and the three LEDs flashing red.
To read text messages:
2. Messages appear first to last in sent
order.
3. Press the Next or Prev soft keys to
cycle through messages in order.
4. Press the More soft key to access
the Delete, Reply, and New options.
1. Press
Messages
OR
and select Instant
Press the InstMsg soft key to read a
message just received.
13
To send a text message:
1. Press and select Features,
Messages, Instant Messages.
4. Press the Select soft key to choose
from various pre-scripted short
messages.
2. Press the New soft key.
3. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
OR
Press Edit to compose a custom
message. Use dial pad keys to
cycle through the character set.
Use keys 1, *, 0, and # to select
special characters.
5. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to comple-
ment a traditional messaging application
such as email.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud-
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
1. Press
, select Features, Con-
The figures show a typical Buddy Status
screen display of monitored phones and
a My Status display.
tact Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down using the
Next soft key to the Watch Buddy or
Block Buddy fields.
4. Use the arrow keys to switch be-
tween Enabled or Disabled status.
5. Press the Save soft key or
to
abandon the change.
14
To view and change Presence settings:
Menu
1. Press
and select Features
and Presence.
2. Choose My Status to change your
own status.
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list.
4. Choose Privacy List to see which
phones are allowed to “watch”
your phone abd which phones are
blocked from “watching” your
phone.
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
1. Press the Buddies soft key on the
5. Press Submit.
idle display to get to the Buddy
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
Menu
Status screen or press
and select Features, Presence,
Buddy Status.
2. Press More.
3. Press Add.
Any contacts added through the buddy list
will appear in as a contact in Microsoft
®
4. Enter the number of the buddy, for
Office Communicator and Windows
Messenger.
example, 7778.
15
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the SoundStation® IP 4000 SIP phone:
•
•
Check that the display is illuminated.
Make sure that the network cable is
inserted properly on the bottom of
the phone (try unplugging and re-
inserting the cable).
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the SoundStation® IP 4000 SIP phone:
•
As “No Dial-Tone” above.
Verify contrast adjustment:
Follow the instructions in this User
•
•
Reboot the phone to obtain a
Guide to adjust the contrast to a
darker level.
default level of contrast (follow the
instructions in this User Guide).
No Ringing
Verify incoming ring setting and volume
level:
Verify successful outbound or inbound
calling:
•
Adjust the ringing level from the
front panel using the volume up/
down keys.
Check that the Ring Type selected
in the Settings menu is not the
Silent Ring.
•
Place a call to the phone under in-
vestigation. Check that the display
indicates incoming call informa-
tion.
•
•
Press the
key. Ensure dial
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
Verify successful outbound or inbound
calling:
•
As “No Display” above.
16
No Response from Feature Key Presses
Verify phone is in active state:
•
Make a call to the phone to check
for inbound call display and ring-
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status
for example.
•
•
Press
followed by Status
and Lines to confirm line is actively
registered to the server.
Reboot the phone to attempt re-
registration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
•
Check termination at the switch or
hub (furthest end of the cable from
the phone).
Check that the switch or hub is
operational (flashing link/status
lights) or contact your system
administrator.
•
•
Press
followed by Status,
Network, and Ethernet. Scroll
down to verify LAN port is Active.
•
Reboot the phone to attempt re-
registration with the server.
Safety.and.Compliance
Part 15 Rules
This device is compliant with Part 15 of
the FCC Rules. Operation is subject to the
following two conditions:
2. This device must accept any inter-
ferences received, including inter-
ference that may cause undesired
operation.
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment is tested and com-
plies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to pro-
vide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If
this equipment does cause harmful inter-
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour-
aged to try to correct the interference by
one or more of the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out-
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
17
Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom, Inc. could void the
user’s authority to operate the equipment.
Installation Instructions
Installation must be performed in ac-
cordance with all relevant national wiring
rules.
L’Installation doit être exécutée confor-
mément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile-
ment accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE Mark
This SoundStation® IP 4000 SIP is marked
with the CE mark. This mark indicates
compliance with EEC directories 89/336/
EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
VCCI
RRL
G
G
G
G
Serial Number
18
Polycom.Limited.Warranty.
and.Limitation.Liability
LIMITED WARRANTY. Polycom war-
Polycom is expected to warrant any
rants to the end user (“Customer”) that this replaced or repaired product or part for
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom’s sole obligation under this ex-
press warranty is at Polycom’s option and
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned.
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges or
outages, or other hazards.
•
Failure to follow Polycom’s installa-
tion, operation, or maintenance instruc-
tions.
•
Unauthorized product modification or
alteration.
Warranty.Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDI-
TIONS, EXPRESS OR IMPLIED, EI-
THER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANT-
LAW, THE FOREGOING WARRANTIES ABILITY, FITNESS FOR A PARTICU-
19
LAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EX-
PRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHO-
RIZES ANY OTHER PERSON TO AS-
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
Service.Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Limitations.of.Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing.Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
All rights reserved under International and
Pan-American Copyright Conventions.
20
No part of the contents of this manual may
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundStation are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
Do not remove (or allow anybody else to
Copyright.Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN-
CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL-
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI-
ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli-
cense, and/or sell copies of the Software,
and to permit persons to whom the Soft-
ware is furnished to do so, subject to the
following conditions:
The above copyright notice and this per-
mission notice shall be included in all cop-
ies or substantial portions of the Software.
21
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708 USA
©2007 Polycom, Inc. All rights reserved. Polycom, the Polycom logo design, and SoundStation are
registered trademarks and the industrial design of SoundStation are trademarks of Polycom, Inc. in
the U.S. and various countries. All other trademarks are the property of their respective companies.
Specifications are subject to change without notice.
1725-06645-001 Rev. F
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